Printer region change

[GDC2523]

Hello, I bought my HP Envy Inspire 7220e printer in the UK but have now moved region.  I bought authentic HP ink in my new region but the printer is now saying the printer cartridge is incompatible with the current setup.  

I used to use HP 303 black and now have bought HP 63 black.  I have changed the region on the settings of the printer screen but there seems to be a further reset/reinitialisation or driver update that I am missing.

Please help, as I have significant printing to do!

Thanks 

[Alden4]

Hi @GDC2523,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Let us to which region or country the printer needs to be reset. 

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GDC2523]

Hi Alden4,

I would like to reset it to the US region please.  I have checked the other parameters are correct as per your email, so if you could send this through that would be great.

Thanks

[Alden4]

Hi @GDC2523,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support