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‎05-23-2025 06:46 PM

HP Recommended

my printer 8130e was reset to factory but screen will only show the QR code to HP smart app

I cannot get it back on line

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3 REPLIES 3

‎05-25-2025 08:05 AM

HP Recommended

Hi @MagnoliaSteel 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP OfficeJet Pro 8130e is stuck on the QR code screen after a factory reset, preventing you from getting it back online. Here are some steps to try:

 

1. Perform a Hard Reset

  • Unplug the power cord from the back of the printer while it is still on.
  • Disconnect the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord directly into a wall outlet (avoid power strips).
  • Reconnect the power cord to the printer and turn it on.

 

2. Try Setting Up via HP Smart App

  • Open the HP Smart App on your Windows 11 PC or mobile device.
  • Tap Add Printer and follow the on-screen instructions.
  • If the printer isn’t detected, try connecting it via USB instead of Wi-Fi.

 

3. Restore Factory Defaults Again

  • If the printer remains stuck, try resetting it again using the control panel.
  • Follow this video guide for detailed steps on restoring factory defaults.

 

If none of these steps resolve the issue, it could be a firmware bug or a hardware failure. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎05-25-2025 08:35 AM

HP Recommended

Thank you for the reply. This didn't work. The screen remains on the QR code and touching the screen doesn't work. I attempted to restart with USB cable and even performed the troubleshoot, which didn't find any issue. Nothing is allowing me to restart this printer.

It is under warranty.

 

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‎05-26-2025 02:37 PM

HP Recommended

@MagnoliaSteel 

 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
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