Printer's USB key in the front USB port will work with PC but not with a Mac

[Kamshah]

Hi team, 

I use this USB port in the front of the printer to store scanned documents and since the printer is shared in the network, I can see the memory_stick in the network, from there I can map it as a network drive and use it as just another mapped folder in my PC and it works like a charm. 

When it comes to the Mac, the Mac does show the Printer in the "shared" list in the finder. I have also enabled Printer sharing in system preferences. However I am able to see connect as dialogue, I am unable to connect to the printer usb port. Is there a way to make this work on the Mac? What should be the user and password for this to connect? 

Please and thank you. 

Kamshah

[MKazi]

@Kamshah

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Officejet Pro 8610 e-All-in-One Printer and are able to use the USB flash drive connected to it as a network drive and use it as just another mapped folder through a Windows computer. However, you're unable to accomplish this when using a Mac. I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• Are you able to print from your Mac?
• Any errors received?

Meanwhile, I will need additional time to investigate this case and check if USB flash drive connected to it as a network drive and mapped folder from a Mac. 

I will get back to you once I get more information. Thanks for your patience in the meantime. Cheers! 

[Kamshah]

Hi MKazi, 

Thanks for your prompt reply. Yes I am able to print from mac and there are no erros. everything is working good. Thnaks for understanding my problem in the first attempt. 🙂

[MKazi]

@Kamshah

You're welcome. 🙂

I'm still researching on this case and I request for some additional time. Thank you!

[MKazi]

@Kamshah

So here is what I got:

1. Make sure that MAC OS is updated
2. Connect the printer and the PC to the same router, and then the printer get the IP address (e.g. 192.168.1.200).
3. Make sure the ping is successful between the PC and printer's IP address.
4. Use "cifs://192.168.1.200" or "smb://192.168.1.200" to access the memory device inserted in the printer via "connect to server" on Mac OS.

The above steps are the ones that were used in earlier MAC OS.  For some time, the function became incompatible on MAC due to SMB (Server Message Block) version used on the newer MAC OS.  Based on the research, were waiting for Apple to fix this or they would just turn the technology obsolete for MAC.

Just additional info: MAC OS X 10.8 and below uses SMB1, while MAC OS X 10.9 and above uses SMB2.  Also, other brands with the same functionality might experience the same issue on the MAC environment.

Please do let me know if the steps above fixes the issue.

[Kamshah]

Hi there, 

I tried the steps shownabove but unfortunately that did not solve my issue. Please feel free to suggest something else that is working and tested on the latest OS 10.12.4 Maverick. Thanks for the support. 

[Kamshah]

Hi there, 

I tried the steps shown by you but it did not work. Please feel free to suggest alternative that works on OS 10.12.4 Maverick. Thanks for your support. 

[MKazi]

@Kamshah

You're welcome.  and thanks for trying the suggested steps. 🙂

I will perform some more research on this and get back to you. Till then I appreciate you patience with me. Take care! 🙂

[Kamshah]

HI MKazi, 

Any update on this? Any more research done? what is the solution? It has been a long time, since we last talked on the subject. Hopefully, you are still working to resolve this issue. 

Warm Regards, 

Kamlesh

[Rainbow23]

Hi @Kamshah,

Thank you for your reply, I'll be more than glad to help you.

I understand that you wanted to know if there was any update on the initial issue with the printer.

As of now, we do not have any update.

You may, however, contact HP phone support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.