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‎07-07-2020 02:56 PM

HP Recommended
Product: HP Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (32-bit)

My printer says it is online, ready, everything great.  My computer says my printer is offline.  I have already performed the tasks at HP 123 and the HP Smart Diagnose & Fix.  Diagnose & fix says "Driver Check issue not fixed".

 

This is the error message I get when I do the HP 123

TexasWaterbird_0-1594155313880.png

The Virtual helper was no help at all and kept telling me to do the same things over and over.  I've spent the last 2 days trying to get this fixed and my frustration is maxed out.

1 person had the same question
1 REPLY 1

‎07-10-2020 06:44 AM

HP Recommended

@TexasWaterbird, Welcome to HP Support Community!

 

Please try these steps - https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Call-to-DriverPackageUninstall-error-5-returns...

 

If the issue still persists, try the Microsoft Tool - https://support.microsoft.com/en-in/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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