• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-07-2020 02:56 PM

HP Recommended
Product: HP Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (32-bit)

My printer says it is online, ready, everything great.  My computer says my printer is offline.  I have already performed the tasks at HP 123 and the HP Smart Diagnose & Fix.  Diagnose & fix says "Driver Check issue not fixed".

 

This is the error message I get when I do the HP 123

TexasWaterbird_0-1594155313880.png

The Virtual helper was no help at all and kept telling me to do the same things over and over.  I've spent the last 2 days trying to get this fixed and my frustration is maxed out.

1 person had the same question
1 REPLY 1

‎07-10-2020 06:44 AM

HP Recommended

@TexasWaterbird, Welcome to HP Support Community!

 

Please try these steps - https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Call-to-DriverPackageUninstall-error-5-returns...

 

If the issue still persists, try the Microsoft Tool - https://support.microsoft.com/en-in/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->