• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-07-2020 02:56 PM

HP Recommended
Product: HP Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (32-bit)

My printer says it is online, ready, everything great.  My computer says my printer is offline.  I have already performed the tasks at HP 123 and the HP Smart Diagnose & Fix.  Diagnose & fix says "Driver Check issue not fixed".

 

This is the error message I get when I do the HP 123

TexasWaterbird_0-1594155313880.png

The Virtual helper was no help at all and kept telling me to do the same things over and over.  I've spent the last 2 days trying to get this fixed and my frustration is maxed out.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.