Printer says no computer found when trying to scan

[jca1]

My printer won't scan to my computer.  Error message "No computer found"  Message says "Make sure scanning to a computer is turnoned on.  Windows: Open the HP printer software, select 'Scanner Actions' then select 'Manage scan to computer' ..."  I don't know where to find the HP printer software though!  Can anyone help please?

[WAWood · Accepted solution]

jca1

Hello;

Allow me to welcome you to the HP forums!

Here are some troubleshooting tools you can use:  http://support.hp.com/us-en/product/HP-Officejet-4630-e-All-in-One-Printer-series/5305049/model/5305...

I would try the Print and Scan Doctor, first.

Good Luck

[marvinBS]

I have a Office jet Pro 8600 Premium and its connected to my home network. I have no problems printing from my Mac Pro or my iphone to the device, but when I attempt to scan from the printer to my computer, it says "no computer found". I go to the HP Utility and select Scan to Computer and Enable Scan to Computer...but it responds "Communication Error...unable to connect with device..."

I have always been able to do so but now it does not work?

I have tried restarting the devices and checked for new firmware (its current).

can somone help with this...thank you !

MBS

[Diana54]

I have HP Officjet Pro 8620.  I have run the scan doctor every day to try to scan to a pdf.  If I try to scan from the printer panel, I get the message that no computer found, but if I go to my conrol panel it is there and showing installed.  Its like I get it fixed and it disappears again.  Suggestions?  

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
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Thank you

[Quetelet]

This didn't work for me, bizarrely Windows Fax & Scan was my solution, wotked like a dream after wasting hours on HP 'solutions'

[Cheron-Z]

@Quetelet

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you