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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer says offline although it is connected to wifi

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01-01-2024 08:42 AM
My HP DeskJet 4130e printer says it is connected to the internet but shows as offline and doesn't print. The info button is also flashing orange no matter how many times I press it. Can you help me please anyone? Couldn't find anything helpful in the other posts that worked for me.
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Accepted Solutions
01-01-2024 08:57 AM
See if you can get a status report as described on page 8 of the users manual
(Hold down the cancel button for 3 seconds)
Is the printer in Wi-Fi direct mode or is it connected to the modem/router?
Page 22 describes how to connect to a router
This video might be useful
https://www.youtube.com/watch?v=KvuZpb4VqDE
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
01-01-2024 08:57 AM
See if you can get a status report as described on page 8 of the users manual
(Hold down the cancel button for 3 seconds)
Is the printer in Wi-Fi direct mode or is it connected to the modem/router?
Page 22 describes how to connect to a router
This video might be useful
https://www.youtube.com/watch?v=KvuZpb4VqDE
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it