Printer says "Locked by administrator", I can not make any changes

[Nimsy]

I am  clicking the "Restore Network Defaults" and am getting  the same message that this feature has been locked by your administrator...I am the owner and not sure how to proceed. 

HP Officejet Pro 8610

[A4Apollo]

Hey there! @Nimsy, Thanks for stopping by the HP Support Forums!
 
I understand you are getting error Locked by administrator on your printer.
 
Don't worry I'll try to help you out.
 
Did you make any changes to your printer?
 
As you mentioned you are getting error Locked by administrator on your printer.
 
Try performing a hard reset on your printer and check if it helps.
 
In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.
 
 
If the issue still persists after trying out the steps try performing a semi-full reset on your printer and check if it helps.
 
Since the steps to perform a semi-full reset on your printer is confidential I will send you the steps in a private message, please watch your inbox for more information.
 
 
 If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!
Have a great day ahead! 🙂
 
 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nimsy]

Thanks @MrRobot i tried the hard reset step by step and it did not resolve my issue. 

Thanks for your response!!

[A4Apollo · Accepted solution]

Hi! @Nimsy, Thanks for writing back to us.

I appriciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try performing a semi-full reset on your printer and check if it helps.

Since the steps to perform semi-full reset is confidential. I will send you the steps in a private message.

Please watch your inbox for more information.

Let me know if it works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!