Printer says user intervention is required

[Karen1948]

I cannot get my printer to print. It will say ready the when I try to print it says user intervention is required.

[Raj_05]

Hi @Karen1948,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 4520 might be encountering some issues with its settings or connection. Here are a few steps you can try to troubleshoot the problem.

• Check Connection: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network and that the signal is strong.
• Restart Printer: Sometimes, simply turning the printer off and on again can resolve minor issues. Power off your printer, wait for a few moments, and then turn it back on.
• Check Ink and Paper: Ensure that there is enough paper in the paper tray and that the ink cartridges are properly installed and not empty.
• Reset Printing System (Mac): If you're using a Mac, you can try resetting the printing system. Go to System Preferences > Printers & Scanners, right-click on the printer, and select "Reset printing system." Note that this will remove all printers from your list, so you'll need to add yours again afterward.
• Update Drivers: Make sure you have the latest drivers installed for your printer. You can usually download these from the HP website or through the software that came with your printer.
• Check for Error Messages: Sometimes, the printer itself will display error messages that can help diagnose the problem. Check the printer's display or any error lights for more information.
• Check Printer Settings: Ensure that the printer settings are correct, such as paper size, print quality, etc. Sometimes, incorrect settings can cause printing issues.
• Check for Paper Jams: Even if there doesn't appear to be a paper jam, opening up the printer and checking for any stuck paper or debris can sometimes resolve the issue.

Try these steps and see if they help resolve the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support