Printer settings locked

[Mahesh59]

Hi,

I have some how managed to lock settings on my printer. I cannot change the WiFi network as it says it has been locked by the owner. How do I reset both , software on my Mac and the printer back to factory settings, please 🙏

regards

Mahesh

[Personal Information Removed]

[Jay_G24 · Accepted solution]

Hi @Mahesh59,

I'd like to help!

I understand the printer is locked and you are unable to change the wireless settings.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 Please try the below steps to uninstall the drivers and reinstall them -

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

• Download HP Easy Start and follow the on-screen to complete the installation. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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