Printer setup cartridge issue 8136

[tinytotamy]

I reinstalled my new OfficeJet Pro 8135e. I received a message that says USE SETUP CARTRIDGES. The printer won't print. I had already used up the set up cartridges and installed new cartridges. I need to be able to bypass the USE SETUP CARTRIDGES message.

[Raj2111]

Hi @tinytotamy 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps to troubleshoot and potentially resolve the issue:

1. Reinstall Original Setup Cartridges:

• If you still have the original setup cartridges, try reinstalling them. This may allow the printer to recognize that they have been used and clear the error.

2. Check Cartridge Compatibility:

• Ensure that the new cartridges are genuine HP cartridges and compatible with your printer. Non-genuine cartridges might not work properly.

3. Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on. This can help reset any persistent error messages.

4. Clean Cartridge Contacts:

• Turn off the printer and carefully remove the cartridges.
• Gently clean the copper contacts on both the cartridges and the printer with a lint-free cloth or cotton swab lightly dampened with water. Ensure everything is dry before reinstalling.

5. Update Printer Firmware:

• If you can get the printer to recognize the cartridges, check for firmware updates through the control panel: Setup > Printer Maintenance > Update Printer. Firmware updates can resolve compatibility issues.
• Click here

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj
HP Support

[tinytotamy]

I have the set up cartridges and new ones sent from hp ink program and have clean them and reset printer many times and still cartridge or account issue. I read there is a by pass called OOBE but can't find how to do that to give it a try.

Amy

[Raj2111]

Hi @tinytotamy 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support