• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-12-2025 03:05 PM

HP Recommended

i am trying to the setup and it shows me always this

 

IMG_3569.png

Reply
1 REPLY 1

‎05-13-2025 01:37 PM

HP Recommended

Hi @1212Marsel 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like your printer setup is failing with an "Unable to register the printer to your account" error. The message suggests a possible technical issue on HP’s end, but here are a few things you can try:

Troubleshooting Steps

Ensure the Printer is Ready for Setup

  • Remove any remaining packing materials inside the printer.
  • Turn the printer off and on again, then retry setup in HP Smart.

Restore Printer to Factory Defaults

  • Open the HP Smart app or the Embedded Web Server (EWS).
  • Navigate to Advanced Settings → Restore Factory Defaults.
  • Confirm the reset and wait for the printer to restart.

Reconnect the Printer to Wi-Fi

  • If necessary, reconnect the printer to your wireless network after the reset.

For full details, you can access the official HP support page here. Let me know if you need further guidance!
I know printer setup issues can be frustrating, but we’ll get this sorted.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.