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‎05-12-2025 03:05 PM

HP Recommended

i am trying to the setup and it shows me always this

 

IMG_3569.png

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1 REPLY 1

‎05-13-2025 01:37 PM

HP Recommended

Hi @1212Marsel 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like your printer setup is failing with an "Unable to register the printer to your account" error. The message suggests a possible technical issue on HP’s end, but here are a few things you can try:

Troubleshooting Steps

Ensure the Printer is Ready for Setup

  • Remove any remaining packing materials inside the printer.
  • Turn the printer off and on again, then retry setup in HP Smart.

Restore Printer to Factory Defaults

  • Open the HP Smart app or the Embedded Web Server (EWS).
  • Navigate to Advanced Settings → Restore Factory Defaults.
  • Confirm the reset and wait for the printer to restart.

Reconnect the Printer to Wi-Fi

  • If necessary, reconnect the printer to your wireless network after the reset.

For full details, you can access the official HP support page here. Let me know if you need further guidance!
I know printer setup issues can be frustrating, but we’ll get this sorted.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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