Printer setup in loop

[Sara61]

I am trying to install my deskjet 2600 printer in my computer through an USB cable.

I followed every step of the instructions and now the HP smart window is showing “getting ready for setup...” but it’s been like this since almost an hour. Should I just wait because it usually takes a while or it’s simply stuck?

hope someone can help me

[Kumar0307 · Accepted solution]

@Sara61, Welcome to the HP Support Community!

It should not take more than 5 minutes ideally. Check the connectivity between the printer and the PC.

Connect the USB cable directly between the printer and the PC. Do not use a hub. 

Check if you have security software installed and if it is blocking the printer. 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Reinstall the HP Smart app. Refer to this document to know how to setup the printer. 

Hope this helps! Keep me posted. 

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