Printer setup/registration issue

[Marksen]

HP DeskJet 2810e previously worked for 2 years, but latest attempts fails. Printer connects to Wi‑Fi and is detected by Windows, HP app and iPad. Every print attempt produces a "Printer setup incomplete" page requiring HP Smart. HP Smart account shows no linked printer, but when I log into my account via other routes the printer is showing.  Multiple uninstall/reinstall efforts from multiple devices have not made any difference.

[GOLD_MASTER]

Hi Marksen,

The "Printer setup incomplete" page and the fact that HP Smart shows no linked printer, while other installation routes still see your DeskJet 2810e, point to the same cause: HP Smart lost its link to the printer, most often because the printer's Wi-Fi connection or HP Smart's stored setup changed after an app, driver, or network update. Reinstalling the driver alone does not restore that link, so the setup has to be done again in HP Smart. Please do it in this order:

1. Check the printer's connection. Make sure the printer is on and the wireless light is solid, and that the printer and the computer or phone are on the same Wi-Fi network. The DeskJet 2810e connects on the 2.4 GHz band, so if your router shows separate 2.4 GHz and 5 GHz networks, both devices must be on the 2.4 GHz one.

2. Restore the printer's network settings. Press and hold the Wireless button and the Cancel button together for 5 seconds, then release them. The wireless light will flash, which means the old network settings are cleared.

3. Update HP Smart to the latest version. If you use Windows, download it from the Microsoft Store here:

https://apps.microsoft.com/detail/9wzdncrfhwlh

4. Remove the broken entries. In HP Smart, remove the DeskJet 2810e if it appears there at all. In Windows, go to Settings, then Bluetooth and devices, then Printers and scanners, and remove the DeskJet 2810e from the printer list. Then restart the printer and the computer.

5. Set the printer up again in HP Smart. Open HP Smart, tap Add Printer, choose the DeskJet 2810e, and follow the setup all the way through to the end, including signing in to your HP account when asked. Do not close the app until HP Smart shows the printer as connected and ready. If setup asks for a PIN or code, it is shown on the printer's information page: press the Information button (i) to print it.

6. After HP Smart shows the printer as ready, check for a printer firmware update in HP Smart, and check the latest driver for the DeskJet 2810e on HP's official driver search page:

https://support.hp.com/us-en/drivers/printers

If the setup still stops at "Printer setup incomplete" at the same step, please reply with the exact step where it stops and any error message on screen, and whether HP Smart finds the printer at all in step 5.