Printer setup

[Zodiac41]

I’m setting up my printer but the computer won’t recognize it even with the USB cord. 

[Jay_G24]

Hi @Zodiac41,

I'd like to help!

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Try the below suggestions-

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended.

Also, make sure the cable is connected to a USB 2.0 port on your Mac. Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

You may check this in System Information > Applications. •    Check if the printer is getting recognized by your Mac:

1.    From the Apple menu, choose About This Mac

2.    Click System Report.

3.    Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

Uninstall HP SMART APP and install it from the Apple Store.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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