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‎05-23-2023 02:16 PM

HP Recommended

@RVB2 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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‎06-08-2023 06:24 AM

HP Recommended

I talked to the helpdesk. A very friendly lady took me trough some steps but had to conclude at the end that it was not possible to fix it. The printer was to old.

I bought the printer new on April 1st 2020 (maybe not the best day) and now it is to old. OK. So I bought another printer and guess what: it is not a HP

 
 
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