Printer software update fails

[RVB2]

I get an error Download failed. The printer is not doing anything else, it keeps trying to do the software update.

This started automagically, I did not ask for it, nor was I asked if I wanted it.

I removed the power and started again: no result.

I tried to do a manual upgrade (latest version is november 2022) but then the upgrade program does not find my printer

[Gkwadraat]

Same issue here. For several days now, my HP OfficeJet Pro 8025 All-in-One printer has been trying to download a software update, but it fails. I initially tried resetting the network settings on the printer, but that only resulted in problems with my HP Instant Ink subscription. The printer is connected to the internet (LAN) via an Ethernet cable. Communication with computers on the network is okay and printing can be done. In the "web access" test results, the printer shows no problems whatsoever.

[sandytechy20]

@RVB2 and @Gkwadraat 

Welcome to the HP support community.

I understand that the printer software update fails, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RVB2]

Thanks for the help!

However, I did not receive a message in the Private Messages. It is the first time I'm using this forum, so ...

Ronny

[Gkwadraat]

Hi Sandytechy20

Thanks for your support. I have meanwhile performed this semi-full reset and everything appears to be okay now. The printer has not shown any more software update error messages up until now. 👍🙏

[RVB2]

Hello

OK it works!

Step 2 took some time. I don't know how I finally got to step 4, but it is not as easy as pushing BL 4 times
I had to re-install webservices as well as I use Instant Ink. Now I hope that installing webservices doesn't start the problem again.

Greetings, Ronny

[Gkwadraat]

Oops, looks like I crowed victory too soon. The printer just gave another message that he could not download a software update. 🤔

[RVB2]

The problem is back. I'm not the only one having this problem, so I hope HP will come with a good solution soon.

I already had a lot of problems with HP printers and I'm fed up with it

[RVB2]

After the reset I had the activate the webservices via advanced settings.
Now that the problem is back I tried to de-activate the webservices but I got this message

In Dutch, it translates to "Cannot open the home-page or EWS-page. Function not availlable"

[Gkwadraat]

Via HP Support Assistant I received a message this weekend that a firmware update was available for my printer. I have installed this update and have not received any more software update error messages on the printer since that time. Today, yet another firmware update appears to be availabe, whcih I have not yet installed.