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‎10-27-2017 07:58 AM

HP Recommended
Product: MFP177FW
Operating System: Microsoft Windows 10 (32-bit)

Had a system crash and had to reload all software.

Unable to load printer software.

It crashes at 16% installation and does not give an error code.  Tried to lad software from my CD and from HP site, same result

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2017 12:46 PM

HP Recommended

Hi @PBLG,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software of your HP Color LaserJet Pro MFP M177fw to your computer.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Software and Drivers

 

If the issue persists, then you may install basic drivers from the link: Basic Driver

 

Let me know how this works.

 

You have a good day ahead.

 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-28-2017 12:46 PM

HP Recommended

Hi @PBLG,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to install the software of your HP Color LaserJet Pro MFP M177fw to your computer.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Software and Drivers

 

If the issue persists, then you may install basic drivers from the link: Basic Driver

 

Let me know how this works.

 

You have a good day ahead.

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎10-29-2017 04:26 PM

HP Recommended

@Rainbow23,

It works, thanks a bunch for your help

Regards

Was this reply helpful? Yes No

‎10-30-2017 09:08 AM

HP Recommended

Hi @PBLG,

You are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience in going through the troubleshooting steps.

 

Feel free to ask your queries in future in this forum and we will always be there to help you.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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