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‎07-16-2023 11:43 AM

HP Recommended
Product: 9015e
Operating System: Microsoft Windows 10 (64-bit)

HP is getting far to intrusive when it comes to software. I switched to a 9015e when the 8600 printer head failed.. HP wants you to use there desktop printer App but to do so it requires you hand over your email address and they want your cell phone number to, So to understand, you own the printer but they want to own you. I declined to set up the app and chose to download the full software, same as I have for the 8600 and guess what , the installer unpacks the software but fails to complete the installation, What a surprise.

I also understand  HP will only recognize there brand of cartage's so if you are planning on using a off brand replacement forget it.

And in case you haven't read the HP agreement it gives them the right to store, collect and share the information it gets from you when you use the app.

 

We collect, use, disclosure, and otherwise process personal data as defined by applicable law to manage your relationship with HP and HP Services and to better serve you when you are using HP Services by personalizing and improving your experience. We use and otherwise process your data for the following business purposes:

 

Category:
1 person had the same question
1 REPLY 1

‎07-16-2023 12:01 PM

HP Recommended

@BobBC54 

 

Welcome to the HP Community --

 

True - HP Smart requires information about your printer's setup.

 

True - HP OfficeJet Pro 9015e is protected by dynamic security to protect HP's real and intellectual property.

 

True, too - Use of the HP Smart application is optional.

What?

Install and use the Full Feature Software

 

============================

Printer Software

 

In many cases, particularly if you have been able to get the preliminary network connection working, you can finalize the setup by installing the Full Feature Software.

 

Relevant to supported versions of Windows

 

 

If you have not done so, consider

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the full driver printer software is (already) installed but not working,

  • Uninstall any printer software from Control Panel > icon view > Programs and Features
  • Restart the computer and sign in.

Next,

  • Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

  • If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.
  • Download and Save the Full Feature Software installation package or the Easy Start Software

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only  

 

Installation

  • Open File Explorer (formally Windows Explorer)
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator”
  • If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
  • After the software is installed, Restart the computer and log in

 

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Example - Windows - Full Feature Software - Installed

 

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

 

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

References / Resources / Examples

 

============================

HP Smart - Windows - Application

 

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

 

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

NOTES: 

  • Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
  • Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
  • If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the Windows Mail application

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

 

============================

Which Ink Can be Used in the Printer?

 

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

 

Excerpted from the document

“HP printers are designed to work with original HP ink and toner cartridges. As is standard in the printing business, HP printers use a process to authenticate cartridges. In certain HP printers, this authentication process includes dynamic security measures. Dynamic security relies on the printer’s ability to communicate with the security chips or electronic circuitry on the cartridges. HP uses dynamic security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property.”

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

Dragon-Fur

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