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HP Recommended
Office Jet Pro 9015
Microsoft Windows 10 (32-bit)

My printer was connecting fine to my laptop via wifi. My printer will scan and copy but no longer print.  When running the hp diagnostic it says can not connect the spool. Printer spooler not connected 

1 REPLY 1
HP Recommended

@MEGAN93, Welcome to the HP Support Community!

 

I understand you are not able to print from your PC wirelessly. Let us try these steps to resolve this issue:

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Restart the wireless router, the printer, and the PC

 

Restart the print spooler

  1. Press “Windows key” + “r” to get the “Run” window.
  2. Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  3. Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  4. Go to services again - Start the print spooler.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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