Printer states it cannot print to contact support

[Tanya125]

Printer states it cannot print to contact support

[Pallipurath · Accepted solution]

Hi @Tanya125 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that  your HP ENVY 5055 displays"Cannot Print" or refuses to print, the most common causes are a paper jam, ink cartridge issue, connection problem, or a stuck print queue. I would request you to please share me the picture of the error displayed. Meanwhile, I would request you to please follow the steps:

Restart the printer

• Turn the printer off.
• Unplug the power cord from the printer and wall outlet.
• Wait 60 seconds.
• Plug it back in and turn it on.

Check for printer errors

Look for:

• Paper jams
• Empty paper tray
• Low or missing ink cartridges
• Flashing lights on the control panel

Verify ink cartridges

• Open the cartridge access door.
• Remove and firmly reinstall both cartridges.
• Ensure the protective tape has been removed from new cartridges.
• Replace any empty or defective cartridges if necessary.

Print a self-test page

• If the printer can print its own reports but not from your computer/phone, the issue is likely with the connection or driver rather than the printer hardware. Click Here

Check the print queue

• On Windows:
  • Settings → Bluetooth & devices → Printers & scanners → HP ENVY 5055
  • Open print queue
  • Cancel all pending jobs
  • Try printing again.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!