Printer status

[Sug2]

I installed the printer in my old laptop last year. When I got a new laptop now, I had to install HP printer in my new Dell laptop.

On Hp smart app, it shows "Printer status unknown" and a - sign is flashing.

Printing and scanning works fine.

Is it ok to have Unknown status?

[Dragon-Fur · Accepted solution]

@Sug2 

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The answer is "Well, as long as it works, 'unknown status' message is not a real issue."

The constant flashy bits are annoying - but as long as the application "works" you might be able to just ignore it for now...

We are aware:  Yes, For some people, it's worse - nothing works.

What to do?

Not sure - I was able to fix mine but apparently the setup I have is too different for the "fix" to be relevant to others...

Mine showed the symptoms you describe - constant flashy "Eeek!" message but everything worked.

A few ideas / observations...

All devices should be using the latest version of the Application for that device.  In the case of Windows, check the Microsoft Store for Downloads and Updates (three horizontal dots) to see if your HP Smart is updated (or oddly awaiting an update, in which case, do update the app).

If you have any mobile devices on which you have installed the HP Smart Mobile application, those devices must be updated with the latest version of the HP Smart application.  There was actually a recent HP Smart Update for iOS / Mac devices, for example, to fix this exact problem.  Check the Apple App store.

What else?

You can try uninstall / install the HP Smart App for Windows.

This usually makes no difference but doing so would catch any version anomalies.

Sign Out of the HP Smart application on your devices.

Restart the device on which the application is installed.

Open HP Smart and sign into the application using your HP Account credentials.

Does that work?  Generally not, though it might.  I would guess it depends on whether the action kicks the application data in your Windows account AppData hierarchy (for your Windows computer(s)).

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There are people for whom the issue is worse (as mentioned).

The problem has been reported - HP is aware that Windows users are having problems.

IF the fix involves a version Update, that will show up in your Microsoft Store - if your app updates are automatic, the app will update on its own.

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Question Resolved / Answered, Click "Accept as Solution"