Printer stopped printing in color.

[JaneR6]

Mac OS 15.4.1

I had to reinstall the operating system because of a fault.  After reinstalling, the printer would not print in color.  I cannot find the dialog bot x to choose color printing.  I can print in color to the other printers on the network.  The printer is the HP Deskjet Pro 8710.

[ferRX]

Hi @JaneR6 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[JaneR6]

That solution did not work.  It was what I did several times before, too.  There should be a dialog box that gives the option to print in color or B/W.  It doesn't appear.  All other printers on the network work as expected, printing in color.

[ferRX]

Hi @JaneR6 

Ok, then try the next steps:

1.  Click Print option for your document or image.

 2.   Then click the Print preview to open a dropdown with options and select Paper Type / Quality

   3.  and search for small option that shows "Color Options" and click it to open Color selector

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.