Printer 'stuck' in idle

[Athers]

I have just bought an Envy 6432e.  I have been able to print from my phone but when I have tried to print from my laptop it says the printer is idle (I have switched it on and off and disconected with no effect).  When I have been into HP smart I notice it says that the Installation Status is 'Not installed' - I am guessing this is the problem (??), how may this be resolved please? 

[Anand_Andy]

Hi Athers@,

Welcome to the HP Support Community

I understand you are facing some printing issues with your HP Envy 6432e printer. Not to worry I will help you to get a resolution to resolve the issue.

Uninstall HP Smart from your PC.

Let's try to do a root uninstall and reinstall of the software: 

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from this Link.

Otherwise, you can use the HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Athers]

Thank you so much for your response.

I am not sure how or why but having left the computer overnight and coming back the next day it worked! 

So, fingers crossed…

again, thank you for your help

mark 

[Anand_Andy]

@Athers,

That's great! Happy to hear that.

I'm sending out a private message. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!