Printer stuck in load screen

[W7810]

My HP Envy 7855 is stuck in the loading screen. 

I tried all the steps recommended by other HP professionals posts: unplug, wait 3 mins, press the power button for 30 seconds, plug into the outlet and the printer, and turn it on... I'm still having the same issue. Can you help troubleshoot?

[A_Gayathri]

Hi @W7810,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7855 All-in-One Printer is stuck on the loading screen, and you've already tried the basic troubleshooting steps, here are a few more advanced steps you can try to resolve the issue:
 

1. Perform a Hard Reset:

• Step 1: Turn off the printer by unplugging it from the power source.
• Step 2: Disconnect any other cables connected to the printer (such as USB or Ethernet cables).
• Step 3: Wait for at least 60 seconds.
• Step 4: Press and hold the power button on the printer for about 30 seconds.
• Step 5: Plug the printer directly into a wall outlet (avoid using power strips or surge protectors).
• Step 6: Turn on the printer and check if it gets past the loading screen.

2. Check for Firmware Corruption: Update the firmware on an HP printer

• Firmware corruption can sometimes cause the printer to be stuck on the loading screen. If your printer is recognized by your computer when connected via USB, you can attempt a firmware recovery:
• Step 1: Connect your printer to your computer using a USB cable.
• Step 2: Download the latest firmware for your printer model from the HP support website.
• Step 3: Run the firmware update tool and follow the on-screen instructions to update the firmware.
• Step 4: After the update, restart the printer to see if it resolves the issue.

3. Perform a Semi-Full Reset:

• A semi-full reset can restore the printer to its factory settings, potentially resolving the loading screen issue. Note that this will erase all settings on the printer, including network settings.
• Step 1: Turn off the printer and unplug it from the power source.
• Step 2: While holding down the "Cancel" button and the "Color Copy" button, plug the printer back into the power source.
• Step 3: Continue holding the buttons until the printer starts resetting itself.
• Step 4: Once the reset is complete, the printer should restart automatically. Check if the loading screen issue is resolved.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[W7810]

Good Morning-I am trying to do step #3 but my printer does not have a cancel and color copy button to press. Only a power button and screen. HP evny photo 7855. Please send revised information for factory reset. Thank you.

[A_Gayathri]

Hi @W7810,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!