Printer stuck in load screen

[Jleudenburg23]

My printer will not load past the startup screen where it fills one dot and the progress bar fills completely. Nothing else will work beyond this point.  I have attempted unplugging for 60 seconds while holding in the power button about ten times, so I am certain that this is not the right process for fixing the machine. There must be a way to do a factory reset without accessing the main controls right? 

[Raj_05]

Hi @Jleudenburg23,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7855 All-In-One Printer is stuck on the startup screen and doesn't progress beyond that point, you can try performing a semi-full reset. This can sometimes resolve issues with the printer's firmware. Here are the steps to do a semi-full reset.

• Make sure the printer is powered on.
• Wait until the printer is idle and not making any noise.
• Unplug the power cord from the back of the printer while it is still turned on.
• Disconnect the other end of the power cord from the power outlet.
• Wait for at least 60 seconds to ensure that all residual power is discharged from the printer.
• Reconnect the power cord to both the printer and the power outlet.
• Turn the printer back on if it doesn't turn on automatically.
• Wait for the printer to complete its startup process. It may take a few minutes.

This should perform a semi-full reset, which may resolve the issue you're experiencing. If it doesn't, you can try a full factory reset, although this may require access to the printer's control panel. Here's how you can do a factory reset if you can access the control panel:

• On the printer's control panel, touch the "Settings" or "Setup" button.
• Navigate to the "Preferences" or "Tools" menu.
• Select "Restore Defaults" or "Factory Reset" (the exact wording may vary).
• Confirm the action when prompted.

Please note that performing a full factory reset will erase all custom settings, so be prepared to reconfigure your printer afterward.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support