Printer stuck on "Go to Setup Website" screen; HP 8122e

[ChingizKhalafov]

Hi. I have multiple issues with my printer. Firstly, the device was continuously reporting "Use setup cartridge". I followed the steps recommended on the QA page but with no success. I tried to reset the printer to factory defaults. After resetting, the printer stuck on the Go to Setup Website screen. Once I follow the steps mentioned on the setup Website (either inserting cartridges or filling paper slots) device goes to the "Preparing" screen as stuck here infinitely.

[ChingizKhalafov]

I managed to log into Advanced mode. I used the default 12345678 password instead of PIN. I restored the settings to factory default multiple times from EWS. Now printer reports Cartridge or Account Issues.

[Max3Aj]

Hi @ChingizKhalafov, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It looks like your HP OfficeJet Pro 8122e is stuck in setup mode, and factory resets haven't resolved the issue. Given your description, the problem seems to be related to HP+ activation, Instant Ink, or the requirement for setup cartridges.

Try These Steps:

1. Check HP+ Activation or Instant Ink Enrollment

• If your printer is an HP+ model, it requires an HP account and an active internet connection to complete setup.
• Log into your HP account (HP Smart) and check if there's a pending activation or cartridge issue.

2. Use Setup Cartridges (If Required)

• Some HP printers require setup cartridges (marked "SETUP" on the label) during the initial installation.
• If you discarded them, this might be causing the issue.
• Workarounds:
  • If setup cartridges were used before, try reinstalling them.

3. Manually Reset from Advanced Mode (EWS)

Since you've accessed Advanced Mode via EWS, try these:

• Restore factory defaults again but ensure the printer is connected to the internet.
• Check "Web Services" and enable them if disabled.
• If Cartridge Protection is enabled, try disabling it under the EWS Settings.

4. Try an Alternate Setup Method

If the standard setup isn't working:

Set up via USB (instead of Wi-Fi):

1. Connect the printer via USB to a Windows PC.
2. Open HP Smart and attempt setup.
3. If successful, reconnect to Wi-Fi after setup.

Try a Different Device:

• If setup fails on a PC, try the HP Smart App on a mobile device.

5. Update Firmware

• Since your printer is getting stuck, the firmware might be outdated.
• If possible, update it manually:
  1. Download the latest firmware from HP's support page.
  2. Install it via EWS or USB using HP Easy Firmware Utility.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[ChingizKhalafov]

Hi @ Max3Aj. Thank you for the reply. HP support sent me a set of new Cartridges. I have installed them recently, but the issue was not resolved. I still see Cartridge or Account issue.

[Max3Aj]

Hi @ChingizKhalafov, Thank you for your response. 
Since you've installed the new setup cartridges from HP but are still seeing "Cartridge or Account Issue," the issue is likely related to one of the following:

Verify Cartridge Recognition

• Remove all ink cartridges and power cycle the printer (turn it off, unplug for 5 minutes, and restart).
• Reinsert the cartridges one by one, ensuring they click properly into place.
• If the error persists, check for dirt or ink residue on the cartridge contacts and gently clean them with a lint-free cloth and distilled water.

Check HP Account & HP+ Activation

• Since this is an HP+ printer, it must be linked to an HP account.
• Log in to HP Smart (hpsmart.com) and check:
  • If there's a pending activation or subscription requirement (especially if Instant Ink is enabled).
  • If the printer appears offline or requires verification.
• Try removing and re-adding the printer in HP Smart.

Ensure Web Services Are Enabled

• Since the printer is stuck in setup, it may require an internet connection to complete activation.
• Access EWS (Embedded Web Server) via your browser:
  1. Find the printer’s IP address (from the printer’s network report or router settings).
  2. Enter it into a browser.
  3. Go to the Web Services section and enable them.
  4. Restart the printer and retry the setup.

Try a Semi-Full Reset (If Available)

Some HP printers have a semi-full reset option that can clear firmware issues. Since you've accessed Advanced Mode (EWS) before, try checking for a reset or NVRAM clear option under printer settings.

• If not available, contact HP support again and ask if they can provide a reset code to force the printer past the setup screen.

Install the Latest Firmware (Manually)

If the printer is stuck in preparing mode and won’t progress:

• Manually update firmware via USB:
  1. Download the latest firmware from HP's support page.
  2. Use the HP Easy Firmware Upgrade Utility to install it from a PC.
  3. Restart and retry setup.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[G262024ML]

does HP actually answer these questions? im also stuck here,  the printer isn't connected to WIFI I did a factory reset now it's stuck at go to setup website but I can't find the printer.  this is my 2nd HP printer in 2 years, the first one had issues with the print heads eating up paper, now this one freezes up, wish I kept my 10 year old all in one.... new stuff is all garbage

[ChingizKhalafov]

Hi Max3Aj,

Thank you for the recommendations. I have tried all the recommended steps with no success. At the end I have tried to upgrade firmware and got an error F0.01.01.02. And later the device disappeared from the network.

[ChingizKhalafov]

G262024ML,  it was extremely difficult to reach their support. I had to spend up to 8 hours in two days just to get someone from support and explain the issue. I would say that HP has the worst support 🙂