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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer stuck on start up

Create an account on the HP Community to personalize your profile and ask a question
09-05-2024 02:05 PM
I have this problem - can you message me the solution please
I understand that your printer is stuck on the loading screenNot to worry I will help you to get a resolution to resolve the issue.
We need to perform a semi-full reset to restore the printer back to its original settings.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, Follow the reset instructions to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
09-05-2024 05:09 PM - edited 09-05-2024 05:09 PM
Hi @Scuppy
First things first, which is your printer model ?
- Deskjet, Laserjet, Photosmart, Envy, Smart Tank ?
https://www.youtube.com/watch?v=viuSH3xK7VI&ab_channel=HPSupport
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.