Printer stuck on start up

[Scuppy]

I have this problem - can you message me the solution please 

I understand that your printer is stuck on the loading screenNot to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, Follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

[ferRX]

Hi @Scuppy 

First things first,  which is your printer model ?

• Deskjet, Laserjet, Photosmart, Envy, Smart Tank ?

https://www.youtube.com/watch?v=viuSH3xK7VI&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Scuppy]

Envy photo 7855