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‎11-03-2026 04:23 PM

HP Recommended

I have had my HP OfficeJet Pro 8135e for several months. It suddenly says Setup Incomplete. How do I fix this?

 

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1 REPLY 1

‎11-03-2026 06:05 PM

HP Recommended

Hi @MMVG,

On "e" (HP+) printers like the OfficeJet Pro 8135e, "Setup Incomplete" usually appears when the printer loses its internet connection or its link to your HP account.

  1. Check that the printer is connected to Wi-Fi with internet access (restart the router and printer).
  2. Open the HP app (formerly HP Smart), sign in with the same HP account used at setup, select the printer and follow any finish setup prompts.
  3. Do a power reset: unplug the printer for 60 seconds, then plug it directly into the wall.

If the message stays, HP can re-link the printer to your account: https://support.hp.com/contact-hp

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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