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- HP Community
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- Printer Setup, Software & Drivers
- Re: Printer suddenly stopped printing, driver not installing

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05-27-2020 04:28 PM - edited 05-29-2020 03:47 PM
HP3634 printer suddenly stopped printing. Driver not found, getting installation errors. Even the Scan doctor not helping.
When I try to install from Windows (Settings -> Printers & Scanners -> Add a printer) it 'sees' the printer but comes back as driver is unavailable. HELP!
06-02-2020 02:25 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps to resolve the issue:
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
- If the issue continues, uninstall and reinstall printer Basic drivers. from here: Click here
- If the issue still continues, install using Using the Windows Built-in Print Driver: Click here
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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