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Locked

‎02-02-2019 04:38 PM

HP Recommended
Product: HP 8710
Operating System: Microsoft Windows 10 (64-bit)

How does HP justify taking my printer hostage?  I had a new bank card issued and HP couldn't run the monthly "instant ink" payment.  SO...they took my printer hostage, making it inoperable until I make payment.  Isn't this a form of "ransom ware"?  I don't deal with companies that act in an unethical manner.  The printer belongs to ME...NOT HP!!!  How dare they!  I'm cancelling my instant ink plan and will likely never buy another HP product!

1 person had the same question
1 REPLY 1

‎02-03-2019 05:53 PM

HP Recommended

@Noble1cris,

 

Thank you for showing your interest in HP Support Forums.

 

I see from your post that you're having issues related to your HP Printer. Don't worry we're here to help you.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via PM.

 

Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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