Printer touchpad not working

[Don565]

Printer touchpad not working

[zoey7886]

@Don565, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the Touchpad issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Restart the Printer:

• Turn off the printer by pressing the power button.
• Wait for a few seconds before turning it back on.

Check for Error Messages:

• Ensure there are no error messages displayed on the printer or the computer associated with it. If there are, resolve them before proceeding further.

Update Printer Firmware:

• Sometimes, firmware updates can resolve touchpad issues. Check the HP website for any available updates for your printer model.

Verify Connections:

• Make sure the printer is connected properly to the power source. Unplug and replug it if needed.

Reset the Printer:

• With the printer turned on, unplug the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds, then reconnect the power cord to the wall outlet and the printer.

Check for Physical Damage:

• Inspect the touchpad for any visible signs of damage. If it's physically damaged, you might need a repair or replacement.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,