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‎05-17-2021 06:55 AM

HP Recommended
Product: ExampleHP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Wonderful! I have just downloaded a driver update on my printer and now I cannot print anything from anything because my printer is in an error state! It was working fine 30 minutes ago! I would appreciate some help in resolving this issue which appears to have been caused by HP!

 

 

Many thanks

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2021 11:28 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-17-2021 11:28 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-18-2021 08:08 AM

HP Recommended

Hi Shlomil thank you for your response and having restarted the computer the printer is now behaving itself!

 

Best wishes Dave.

Was this reply helpful? Yes No
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