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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common issue is a Windows update replacing the HP driver with a Microsoft one. This will typically be an IPP driver that supports only basic functioning. On your computer go to control panel, right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the advanced tab and it should tell you which driver is installed. If it says IPP or Class driver you need to delete the printer and reinstall. If it shows an HP driver, then click on the device settings tab and scroll down till you see an option "duplex unit" and change to installed.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Common issue is a Windows update replacing the HP driver with a Microsoft one. This will typically be an IPP driver that supports only basic functioning. On your computer go to control panel, right click on devices and printers and select open from the drop down menu. Then right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the advanced tab and it should tell you which driver is installed. If it says IPP or Class driver you need to delete the printer and reinstall. If it shows an HP driver, then click on the device settings tab and scroll down till you see an option "duplex unit" and change to installed.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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