Printer will not connect to Mac Big Sur

[lhux]

I purchased an Envy 6055.  I am trying to install it on my Mac desktop.  The operating system on the Mac is Big Sur.   The printer connects to wifi.  My computer and printer are on the same wifi.  but my Mac doesn't "see" the printer when I try to add it.  What is happening?  I followed all of the steps and downloaded the HP Smart App.  When I get to the part where you go to System Preferences on my desktop then printers/scanners, then add printer----printer does not show up for me to add it.  What am I doing wrong?  

[Kumar0307]

@lhux, Welcome to the HP Support Community!

I understand you are not able to install the printer on the MAC. Let us try these steps:

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

• Make sure the printer and the MAC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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