Printer will only print black and white

[reesfrombrisban]

issues with the new printer only prining black and white  HP Office jet 8012,I am using a cable (tried different cables )

Tried printing from different programs (PDF ,I Photo )all black and white  ,grey scale is not on ,uninstalled and reinstalled several times .

no driver available uses generic

The printer comes up on the printer  found list as a 8010 and the model is 8012 ??

will copy in colour but only print in black and white

[KrazyToad]

@reesfrombrisban

Welcome to HP Support Community

I would like to help

Please ensure your Mac and Printer have the latest updates

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT2015

Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

1.) Click the Apple Menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

6.) Try to print

Let me know how it goes😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue