Printer will only print within app

[Distressy]

My printer will only wireless print through the HP app on my tablet and phone, which means I can’t print anything off the web - you know the little square with an up arrow in it that you click on that leads you to a Print option, well nothing happens. I can wirelessly print anything I can access while in the HP printer app. I’ve tried unplugging and restarting the printer, checking there’s no other printers linked, checking there isn’t a clogged print queue - im not tech savvy, so please help. The printer is only 6 weeks old and up till now has worked brilliantly.

[DavidSMP · Accepted solution]

Hi @Distressy,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with printing from the Web. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a software or Mac update?

For now, try these steps:

• From this link: http://hp.care/2xXGlWC  perform only step 1 Restart the computer, printer, and router. (The computer here is the phone)

Then update the printer’s firmware from a windows computer by following the steps from this link:  http://hp.care/2rHKwDD using a USB cable.

• Later restore network defaults on the printer from the user guide: http://hp.care/2sBrsHq and refer to page# 39.

Please follow all the steps from this link: http://hp.care/2ynlxJJ and check if the issue gets corrected. (Perform the hard reset also from this link also without fail)

• This has worked for a different customer. Please perform all the steps and this should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @Distressy,

It has been a splendid experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂