Printer will print from wordprocessor but not from websites.

[Fossaw]

My printer will print documents I write in Open Office's word processor without problems, but if I click on the print option whilst looking at a page in Firefox, (for example - it is the same issue with Opera), the on screen part completes and says it has done it, but the printer does not react at all.

[Bernard42]

      Hello Fossaw,

You will have to uninstall and install the new full HP driver.

HP Easy Start Printer Setup Software

15.3.5

15.7 MB

Jan 25, 2023

Download

HP Color LaserJet Pro M254dw/M254nw Printer Full Software Solution

44.11.2787

152.5 MB

Oct 19, 2022

Download

My Tutorial : 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

                        Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

[Bernard42]

      Hello Fossaw,

You will have to uninstall and install the new full HP driver.

HP Easy Start Printer Setup Software

15.3.5

15.7 MB

Jan 25, 2023

Download

HP Color LaserJet Pro M254dw/M254nw Printer Full Software Solution

44.11.2787

152.5 MB

Oct 19, 2022

Download

My Tutorial : 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

                        Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

Bernard42.

[Fossaw]

No. It says it cannot find the printer, the same printer I printed a test message too before starting.

[adrianxw]

I think I made some progress, but all I seem to have achieved is return to the state where I started. I tried the process several times each time it just fizzled out without doing anything. I tried, instead, using the IP address of the printer, I noticed it would sometimes appear in the window where the ink levels are usually displayed. So a roundabout route back to square one.

[Bernard42]

         Hello Fossaw,

Follow the procedure to install your printer driver, but before uninstalling your old driver.

Install HP Smart app to complete setup and support

Install HP Smart app to setup and use your Printer

• HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended).
• Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more.

Take inspiration from my tutorial, to uninstall the old driver from your printer :

            My Tutorial : (1)

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences related to your printer name, in Program and X86 Program, and then in

configuration, right click on your old printer (If it's still there, chances are it's not there anymore)

''Delete'' if present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', OK, let the installation take place, at the end of the installation,    restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Go to the desktop, click on this new shortcut, to open the new operation menu of your printer.

Turn on your printer, print a test page.

That's it, your printer is working again.

Bernard42.

NOTE:

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Creating an account on Microsoft Store to download HP Smart app is optional.

Install

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,