• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Color LaserJet Pro M254nw
Microsoft Windows 8.1 (64-bit)

My printer will print documents I write in Open Office's word processor without problems, but if I click on the print option whilst looking at a page in Firefox, (for example - it is the same issue with Opera), the on screen part completes and says it has done it, but the printer does not react at all.

5 REPLIES 5
HP Recommended

Bernard42_0-1675609331381.jpeg

 

 

 

 

                       

 

      Hello Fossaw,

You will have to uninstall and install the new full HP driver.

 

HP Easy Start Printer Setup Software

15.3.515.7 MBJan 25, 2023Download
 
 
 

HP Color LaserJet Pro M254dw/M254nw Printer Full Software Solution

44.11.2787152.5 MBOct 19, 2022Download

 

My Tutorial : 

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

 

                        Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                      

                      

                        

Bernard42.
HP Recommended
Bernard42_0-1675606593914.jpeg

 

 

 

 

                       

 

      Hello Fossaw,

You will have to uninstall and install the new full HP driver.

 

HP Easy Start Printer Setup Software

15.3.515.7 MBJan 25, 2023Download
 
 
 

HP Color LaserJet Pro M254dw/M254nw Printer Full Software Solution

44.11.2787152.5 MBOct 19, 2022Download

 

My Tutorial : 

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

 

                        Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                      

                      

                        

Bernard42.
Bernard42.
HP Recommended

No. It says it cannot find the printer, the same printer I printed a test message too before starting.

HP Recommended

I think I made some progress, but all I seem to have achieved is return to the state where I started. I tried the process several times each time it just fizzled out without doing anything. I tried, instead, using the IP address of the printer, I noticed it would sometimes appear in the window where the ink levels are usually displayed. So a roundabout route back to square one.

HP Recommended

Bernard42_0-1675843763529.jpeg

 

 

         Hello Fossaw,

 

Follow the procedure to install your printer driver, but before uninstalling your old driver.

 

Install HP Smart app to complete setup and support

Install HP Smart app to setup and use your Printer

 

  • HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended).
  • Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more.

Take inspiration from my tutorial, to uninstall the old driver from your printer :

 

            My Tutorial : (1)

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences related to your printer name, in Program and X86 Program, and then in

configuration, right click on your old printer (If it's still there, chances are it's not there anymore)

''Delete'' if present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', OK, let the installation take place, at the end of the installation,    restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Go to the desktop, click on this new shortcut, to open the new operation menu of your printer.

Turn on your printer, print a test page.

That's it, your printer is working again.

 

Bernard42.

 

NOTE:

  • Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Creating an account on Microsoft Store to download HP Smart app is optional.

 

Install

 

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                      

                       

Bernard42.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.