Printer will print test page. Acts like it's copying but nothing actually prints on the page

[Woollybug]

Hello, I am about to smash my printer with a hammer. 

My printer has stopped printing onto the paper. I have ink, and the test print will print just fine and prints onto the paper.  However if I copy or print from my computer anything but a test print, it will act as though it's printing and go through the actions of printing, but nothing is printed on the paper.  

Another problem that I have is that after I print one thing from my computer, nothing else will print for hours to days. It gets stuck in a queue.  

I've just re-downloaded the driver. I tried running the HP Print and Scan doctor, but after I download it the program states it cannot open. I've tried using the online troubleshooting virtual assistant, and is the most infuriating because it just runs you around in circles 

[Betty0610]

@Woollybug

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   • If the scanner light does not move, the scanner mechanism is likely jammed. 

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!