Printer won't accept 301xl black cartridge

[Clare61]

Hi, I've read the other posts with similar problems and tried a hard reset but it hasn't worked. My Printer is a HP Envy 3507. I admit I have looked after it well and it has lasted a long time. I tried to fit a new Black 301xl cartridge (£49!) but the printer won't accept it. I've always used 301 but I now notice on the box that it says it's for HP Envy 4500, 5530 series - does this mean my printer isn't compatible anymore? 

[Nal_NR]

Hi @Clare61,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your printer software or hardware?

Have you moved to a different country /region?

Meanwhile, perform the steps from this document and see how it goes

. Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bernard42]

Hello @Clare61,

Ink cartridges for the HP Envy 3507 printer no longer exist.

I looked for the equivalence: Non-existent. Sorry.

Sincerely,

Bernard42.

[Clare61]

Thanks Elohi, no I haven't made any changes to hardware or software, nor moved to a different area. I followed all the troubleshooting steps advised previously on this forum, to no avail. I ended up taking the cartridge back to the shop and swapping it for the old style, non XL, ink. This worked perfectly well when I installed it. Thank you for your help. I won't be buying an XL cartridge again. 

[Clare61]

Merci Bernard. J'ai trouvé des cartouches d'encre 301 anciennes dans mon magasin local et vous pouvez également les acheter en ligne - elles fonctionnent parfaitement dans le 3507. Les cartouches XL ne sont cependant pas acceptées. Avec mes remerciements, Claire

[Bernard42]

Hello @Clare61,

Thanks for the feedback. I'm glad you found compatible ink cartridges.‌‌

But no more XL cartridges accepted, this is a sign of the gradual disappearance of 301 ink cartridges.

The replacement printer is not far away. Finally, as long as you find 301s, it’s OK.

Good evening,