Printer won't complete set up. Fraud maybe?

[KIC123]

My printer stopped working. I reconnected it to the internet but the app will NOT let me complete the setup. I googled a number to call and I believe it was a scam who wanted $399 to fix my printer. He said someone from Germany was using it. Please help!! 

[Dragon-Fur]

@KIC123 

Welcome to the HP English Community --

Not sure who or what you called -- HP Support does not post support numbers on the Internet.

Fraud is a particular type of assault.

This incident likely started as a scam.

You contacted someone who wants to steal your money by saying your printer and / or computer are full of bugs. 

Should you fall for their lies, each time you contact these people will be worse -- and they might sell or give your private information to others who also want to scam you. 

HP Support, even were you actually talking to HP, would not be interested in whether your Internet security is so poor as to let people ramble about in your network.

HP Support accepts online submissions for devices still covered by Warranty.

No one in Germany is using your printer.

If you think that a remote possibility, turn off the printer until you do a thorough check of your Network security.

If you have let anyone into your network, your computer,  or other devices,

and / or

If you have given your private information out to strangers,

Contact your bank -

Report the incident to the authorities in your region.

(Link provided later in this message.)

Scrub your network and your computer(s) with your best security software.

If the thieves were in your computer, consider what type of information they might have stolen -

Contact any affected people or companies.

What else?

If none of these things happened and you are confident of your current network and the configuration, perhaps try restarting the printer, computer, and the router that controls your network.

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Scams and Thieves

Lots of words that mean:  Beware !

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Whomever you contacted was not HP Support.

There are thousands of scam sites on the Internet - they are sneaky, fancy, and so, so convincing.

If you let thieves into your computer, you might have bigger problems than a cancelled check.

• HP Support does not post free-to-find phone numbers on the Internet,
• HP Support does not transfer you to scammers and thieves,
• HP Support does not threaten, promise, lie, beg, or cajole,
• HP Support does not sneak into your computer,
• HP Support does not track you later and tell you "It's time for a paid update" for software they sold you the first time.
• HP Support does not sell any products to clear your computer of imaginary bugs.

HP Support requires that you submit your online in-Warranty Repair request to the proper channel for your region.

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Beware of Fake Sites

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", or asking for help with an item not covered by the Warranty, submitting a case to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device and the Operating System / version
• In your new Post, include a short Subject Line entry to introduce or describe the issue
• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

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What else?

Still want to speak with an HP support agent?

Where supported,

OPTIONAL >> Purchase HP an out-of-Warranty service contact

HP SmartFriend Services

  HP SmartFriend Services | HP® Official Site

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check the contact options in your region / location.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 6255 All-in-One Printer  

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