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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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According to the user manual, the printer does not support 5GHz.
Category Setup & User Guides
Open
User Guide - HP Smart Tank 5100
For example,
Connection help - Pages 14-15
NOTE: The printer only supports 2.4GHz connection.
Video
If your router supports it, make sure that both 2.4GHz and 5GHz are switched on and broadcasting.
Help here:
Troubleshoot a Wi-Fi connection to an HP printer
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Message Content References
Technology Tips Video Gallery from our HP Expert greenturtle
Technology Tips YouTube Video Help for Printers
and
Technology Tips – Play List - HP Smart Tank 5000 | 5101 | 5103 | 581 | 585 | 540 Printer Series
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP Smart Tank 5101 All-in-One Printer
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