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‎05-23-2021 11:15 AM

HP Recommended
Product: Envy 6230
Operating System: Microsoft Windows 10 (64-bit)

I have two printers connected to instant ink no problem both printing wirelessly from laptop and iPhone app. Trying to enrol another printer onto instant ink  but instant ink just keeps saying this printer is offline. I can scan with it wirelessly but it will not print nor will it connect to instant ink. Any ideas please?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2021 05:07 AM

HP Recommended

@Mastercam99, Welcome to the HP Support Community!

 

I understand you are trying to enroll the printer in Instant Ink.

 

Restart the web services on the printer.

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-26-2021 05:07 AM

HP Recommended

@Mastercam99, Welcome to the HP Support Community!

 

I understand you are trying to enroll the printer in Instant Ink.

 

Restart the web services on the printer.

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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