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‎08-21-2023 10:29 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: macOS 12.0 Monterey

My OfficeJet 9018 is showing a message:

The printer update could not be downloaded. 

Touch Retry to start the download again. Touch OK to exit. 

 

I keeping trying to Retry to no avail. After I touch OK, the printer restarts and is good to use for about 5-minutes before trying to download the update again. The printer is wirelessly connected to Wifi and has no issues other than not being able to download the update. Very frustrating. 

 

Looking for help. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2023 06:47 AM

HP Recommended

HP must have done something. The third day the issue resolved itself. Good luck. I hope your issue resolved as well. 

View solution in original post

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3 REPLIES 3

‎08-21-2023 01:52 PM

HP Recommended

I am having the exact same situation. It started this morning and the same cycle described by DiscoMike keeps going on, over and over again.

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‎08-21-2023 01:57 PM

HP Recommended

I even tried uninstalling the HP Smart app and reinstalling hoping that the app would have the software update. Unfortunately no. 

I really dislike being tied to HP or any other company for required updates as a condition to operate my equipment. 

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‎08-24-2023 06:47 AM

HP Recommended

HP must have done something. The third day the issue resolved itself. Good luck. I hope your issue resolved as well. 

Was this reply helpful? Yes No
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