Printer won't print PDF files

[HBT11]

When I try to print a pdf file I get the error message:  We couldn't reach the printer.  Make sure the printer is on and connected to the network. I can print test pages, scan, and Microsoft documents.  I unistalled and reinstalled the printer to no avail as well as downloaded the drivers.  My laptop is an HP

[sabretooth04 · Accepted solution]

Completely uninstall Acrobat Reader.  Now go to the Adobe web site and download and install Acrobat Reader DC.  Now try.

[HBT11]

Thank you that worked.  I didn't have Acrobat as my pdf reader.  I installed Acrobat and I am now printing.  

[JanJaw]

This did not work for me.  I completely  uninstalled Acrobat reader, reinstalled.  Didn't work.  I uninstalled my printer, reboot computer.  Nothing worked.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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