Printer won't print. Says check that drivers are up to date. How?

[Lin47V]

Printer won't print.  Pop up says to check to see if drivers are up to date.  How do I do that?

[Max3Aj · Accepted solution]

@Lin47V, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your HP printer is showing a message to check if the drivers are up to date and it’s not printing, don’t worry, I’ll guide you through the steps to fix this.

Option 1: Use HP Smart App (Recommended)

1. Download and install the HP Smart app from the HP Smart website - HP Smart
2. Open the app and add your printer if it’s not already listed.
3. Go to "Printer Settings" > "Advanced Settings".
4. Look for "Tools" or "Printer Updates" and follow the prompts to update firmware and drivers.

Option 2: Use HP Support Website

1. Visit the HP Software and Driver Downloads page.
2. Enter your printer model (e.g., HP DeskJet 2700) and click Submit.
3. Select your operating system if it’s not auto-detected.
4. Under Driver-Product Installation Software, download the Full Feature Software and Drivers.
5. Run the installer and follow the on-screen instructions to complete the update.

Option 3: Use Windows Update (for Windows PCs)

1. Press Windows + I to open Settings.
2. Go to Update & Security > Windows Update.
3. Click Check for updates —> Windows may automatically install the latest printer drivers.

After Updating:

• Restart your computer and printer.
• Try printing a test page.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support