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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer won’t print with USB lead

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10-04-2020 07:57 AM
Trying to print things from my macbook air like I did last year but my printer doesn’t connect to the wifi so I have to use the USB lead to connect print jobs but it appears yo be offline somehow and I can’t remember how I did it previously?
10-07-2020 12:10 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
- Are you using a USB hub?
While you respond to that, let's try these steps:
- Go to System Information to check the if the USB is detected or not -
- From the Apple menu, choose About This Mac.
- Click System Report.
- Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.
- Try a different port and cable if not detected. Check for any updates on mac.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee