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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
GRailton
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Printer won’t print with USB lead

‎10-04-2020 07:57 AM

HP Recommended
Product: HP DeskJet 3760
Operating System: macOS 10.15 Catalina

Trying to print things from my macbook air like I did last year but my printer doesn’t connect to the wifi so I have to use the USB lead to connect print jobs but it appears yo be offline somehow and I can’t remember how I did it previously?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎10-07-2020 12:10 PM

HP Recommended

@GRailton

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
  • Are you using a USB hub?

While you respond to that, let's try these steps:

  • Go to System Information to check the if the USB is detected or not - 
  • From the Apple menu, choose About This Mac.
  • Click System Report.
  • Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.
  • Try a different port and cable if not detected. Check for any updates on mac.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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