cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
77
Flag Post

Printer won’t print with USB lead

HP Recommended
HP DeskJet 3760
macOS 10.15 Catalina

Trying to print things from my macbook air like I did last year but my printer doesn’t connect to the wifi so I have to use the USB lead to connect print jobs but it appears yo be offline somehow and I can’t remember how I did it previously?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 843 897
Message 2 of 2
Flag Post
HP Recommended

@GRailton

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
  • Are you using a USB hub?

While you respond to that, let's try these steps:

  • Go to System Information to check the if the USB is detected or not - 
  • From the Apple menu, choose About This Mac.
  • Click System Report.
  • Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.
  • Try a different port and cable if not detected. Check for any updates on mac.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation